JOB DESCRIPTION:

We are seeking professional and customer-focused Front Desk Security Agents to join our team at luxury condominium buildings in Downtown and Outremont. This position is critical in ensuring the safety and security of residents while delivering outstanding customer service.

QUALIFICATIONS:

• Fully bilingual (French and English) – mandatory.
• Prior experience in customer service or front desk roles is a plus.
• BSP (Bureau de la sécurité privée) certification is a must.
• Strong communication and interpersonal skills.
• Ability to stay calm under pressure with keen attention to detail.
• Professional appearance and demeanor.
• Basic computer skills for managing security systems and logging activities.

ADDITIONAL REQUIREMENTS:

• A background check will be conducted for all candidates.

• Greet and assist residents, guests, and visitors with professionalism and warmth.
• Monitor and control access to the building, allowing only authorized individuals.
• Conduct routine patrols to maintain a secure and safe environment.
• Respond to security incidents or emergencies promptly and in line with protocols.
• Handle incoming calls, deliveries, and inquiries professionally.
• Maintain accurate logs of visitors, incidents, and daily activities.
• Collaborate with building management to address maintenance or security concerns.