Front Desk Service Advisor at Scotia Tirecraft

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

24.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Data Entry, Communication Skills, Organization Skills, Problem-Solving Skills, Mechanical Knowledge, Interpersonal Skills, Customer Rapport, Tire Knowledge

Industry

Automotive

Description

Scotia Tire is looking for an enthusiastic self-starter to fill the role of Front Desk Service Advisor. The ideal candidate has knowledge of tires and mounted wheel packages for both passenger and commercial vehicles applications, proven sales records and will contribute to the the Store’s profitability by providing exceptional Customer Service. As Front Desk Service Advisor, your responsibilities would include: Greet Customers in an enthusiastic and professional manner. Confidently providing accurate sales and product information appropriately based on customer needs. (tire and mounted wheel options, features, benefits, pricing, warranties etc.) Answering customer inquiries; in person, via phone and email, for both the passenger vehicle and Commercial customer base. Creating work orders for In-Shop Tire Technicians. Accurately complete all documentation/paperwork in relation to work completed. Data Entry, create customer appointments using POS and internal systems. Manage Customer Database, maintaining up-to-date records and notes. Qualifications and Education Requirements High School or Equivalent Valid Driver’s License required Minimum 1 yr. experience in Tire Sales, required. Excellent communication skills, both written and verbal. Excellent organization, time management and problem-solving skills. A strong mechanical background is required. Interest in further expanding knowledge about the tire industry. Excellent Interpersonal skills, able to communicate effectively with internal and external customers. Proven ability to build customer rapport and boost sales. Additional Notes We offer an excellent Group Benefits Package including Health and Dental coverage, life and long-term disability insurance, as well as an Employee Purchase Program, paid training, and other opportunities. ScotiaTire is an equal opportunity employer; accommodations will be made to ensure all qualified applicants are considered for employment. Job Type: Full-time Salary: From $24.00 per hour Benefits: Dental care Extended health care Schedule: 10 hour shift 8 hour shift Holidays Monday to Friday On call Overtime Weekend availability Experience: Tire & Lube Technicians: 1 year (required) Licence/Certification: Class G Licence (required) Shift availability: Day Shift (required)

Responsibilities

As a Front Desk Service Advisor, you will greet customers and provide accurate sales and product information based on their needs. You will also manage customer inquiries and create work orders for technicians.