Front Desk Shift Leader at Accor

Fujairah City, Fujairah Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Teamwork, Adaptability, Planning, Supervising, Understanding Hotel Operations, Drive for Results, Understanding Differences

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Front Office Shit Leader you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: •Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure •Maintain effective communication with all related departments to ensure smooth service delivery •Maintain good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations •Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner •Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries •Deal swiftly, efficiently and sensitively to guest complaints and follows through •Maintain awareness of guest profiles Qualifications You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage. Knowledge & Competencies The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding Hotel Operations Effective Communication Planning for Business Supervising People Understanding Differences Supervising Operations Teamwork Adaptability Customer Focus Drive for Results

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Responsibilities

As a Front Desk Shift Leader, you will provide professional and customer-focused service to guests, ensuring their stay is memorable. You will supervise Front Desk employees and maintain effective communication with all related departments.