Front Desk Shift Leader at Kariera.Recruitment Services Greece

Thira Municipal Unit, Aegean, Greece -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Relations, Front Desk Operations, Team Collaboration, Training, Problem Solving, Professionalism, Multilingual Communication, PMS Knowledge, Performance Evaluation, Complaint Resolution, Reservation Management, Interdepartmental Coordination, Attention to Detail, Time Management, Hospitality Management

Industry

Human Resources

Description

With years of industry experience, our Workathlon | Recruitment team is your compass to navigating a rewarding career in the dynamic world of tourism. We specialize in connecting passionate individuals with diverse opportunities spanning entry-level to senior management roles. We believe in fostering an environment where your career journey aligns seamlessly with the growth and success of our tourism initiatives. At Workathlon | Recruitment, an integral part of Kariera.gr, every career move is a step towards excellence. Choose us as your catalyst for success, and let's shape your future together. Key Responsibilities: · Collaborates with the Front Desk Supervisor to evaluate Front Desk Agents' performance. · Participates actively in training programs to enhance personal and team growth. · Maintains high standards of behavior, appearance, and professionalism at all times. · Greets all guests in a friendly, courteous, and respectful manner. · Addresses guest complaints in a prompt and appropriate manner to ensure guest satisfaction. · Manages check-ins, check-outs, and reservations, ensuring proper guest room satisfaction to meet the guest preferences. · Works closely with various departments to fulfill guest needs and requests, ensuring smooth operations across the hotel. · Takes on additional duties as assigned by the Front Desk Supervisor, contributing to the efficient operation of the Front Desk. · Ensures a high level of customer service is maintained, upholding the hotel's values and standards · Performing other related duties as required by the hotel. Requirements · BA in Hospitality and Tourism Management or relevant studies. · Excellent knowledge of the Greek and the English language – knowledge of any other language would be considered an asset. · Excellent knowledge of Opera PMS. · 2 years minimum experience as a Front Desk Shift Leader in a 4 or 5* Luxury Hotel Company offers: · Fixed Term Contract (season 2026) · Career development opportunities. · Competitive salary based on experience. · Excellent working environment. · Accommodation and meals on all working days. · Transportation from/to staff houses.

Responsibilities

The Front Desk Shift Leader collaborates with the Front Desk Supervisor to evaluate performance and ensures high standards of customer service. They manage check-ins, check-outs, and guest complaints while coordinating with various departments to meet guest needs.