Front Desk Spa Receptionist at Stonebridge Hospitality Management

Montgomery, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

11.0

Posted On

01 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Point-of-Sale Systems, Interpersonal Communication, Organization, Multitasking, Hospitality Management, Inventory Tracking, Professional Demeanor, Office Technology

Industry

Hospitality

Description

City, State: Montgomery, Texas Title: Front Desk Spa Receptionist Location: Montgomery, Tx FLSA: Non-Exempt Status: On Call Reports to: Spa Supervisor Pay Range: $11.00/HR Job Summary: The Front Desk Spa Receptionist is responsible for delivering a professional and welcoming guest experience while supporting the day-to-day operations of the spa. This role serves as the first point of contact for guests, ensuring exceptional service, efficient scheduling, and smooth operational flow. Essential Functions and Duties: Greet guests in a professional and courteous manner, creating a welcoming and service-driven environment. Answer phones, manage appointment scheduling, and coordinate service availability to support operational efficiency. Provide accurate information regarding spa services, amenities, and policies. Process guest check-ins, service confirmations, and payments with accuracy and attention to detail. Maintain a clean, organized, and presentable front desk and reception area. Monitor guest areas, including relaxation and locker spaces, to ensure cleanliness and overall guest satisfaction. Support opening and closing procedures, ensuring the spa is prepared for daily operations. Collaborate with spa team members to coordinate scheduling and ensure seamless service delivery. Respond to guest inquiries, requests, and concerns in a timely and professional manner. Assist with general operational support, including retail presentation and basic inventory tracking. Maintain accurate records and documentation in accordance with company standards. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Prior customer service, hospitality, or receptionist experience preferred. Strong communication and interpersonal skills with a guest-focused mindset. Professional demeanor with the ability to represent the organization in a polished manner. Strong organizational skills and attention to detail. Ability to manage multiple tasks and priorities in a fast-paced environment. Basic proficiency with scheduling systems, point-of-sale systems, and standard office technology. Dependable and able to work independently with minimal supervision. Flexible availability, including evenings, weekends, and on-call shifts as needed. Work Environment: Spa environment with frequent interaction with guests and team members. Requires standing for extended periods and frequent movement throughout the facility. May involve exposure to varying temperatures and humidity levels typical of spa environments. Schedule may vary based on operational needs, including evenings, weekends, and holidays. Regular use of computers, phones, and operational systems. Other Duties: This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the role. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-05-31 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks. We are visionaries in the hospitality industry, fueled by innovation and precision, and guided by our core values, which are Courage, Vigilance, Collaboration, Passion, Creativity, and Empowerment. As a privately owned hotel management company, we are committed to providing experiences and opportunities for our guests to create lifelong memories through travel. Managing a portfolio of over 160 hotels across the United States, we offer extensive growth opportunities for our partners and investors, and exceptional hospitality career opportunities for our team members. All Stonebridge openings are projected to close within 30 days of the original posting date. Please submit your applications by then. Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Responsibilities

The Front Desk Spa Receptionist manages guest check-ins, scheduling, and payments to ensure a professional welcoming experience. They are also responsible for maintaining the cleanliness of the reception and guest areas while supporting daily operational flow.