Front Desk Specialist Full Time at ATHENS ORTHOPEDIC CLINIC, PA

Athens, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Organizational Skills, Attention to Detail, Computer Proficiency, EMR Systems, Clerical Support, Patient Relations

Industry

Hospitals and Health Care

Description

Description Job Title: Front Desk Specialist Position Summary The ASC Secretary provides administrative and clerical support for the Ambulatory Surgery Center (ASC) and Pre-Admission Testing (PAT) departments. This role is essential in ensuring efficient patient flow, accurate documentation, clear communication among clinical staff, and the delivery of exceptional customer service to patients, families, and visitors. --- Essential Duties and Responsibilities · Answers telephone calls promptly and professionally, directing calls and messages appropriately. · Greets and checks in surgical patients and Pre-Admission Testing (PAT) appointment patients in a courteous and efficient manner. · Collects and processes payments for physician services and/or surgical facility fees according to established policies. · Scans patient records and supporting documentation into the Electronic Medical Record (EMR) system accurately and timely. · Inputs clinical data and implant information into the EMR and clinical data management systems. · Provides anesthesia staff with accurate schedules for upcoming surgical days. · Assists PAT nurses with chart preparation, assembly, and other assigned clerical tasks within the scope of the role. · Maintains open and effective communication with ASC and PAT nursing staff to support patient care coordination. · Provides the highest level of customer service to patients, family members, and visitors at all times. · Maintains strict patient confidentiality and complies with HIPAA and all privacy regulations. --- Professional Standards and Expectations · Maintains a neat, clean, and professional appearance in accordance with dress code standards. · Reports to work on time and as scheduled; completes assigned work within designated timeframes. · Participates in required in-services, staff meetings, and emergency preparedness drills. · Represents the organization in a positive, courteous, and professional manner at all times. · Complies with all organizational policies related to ethical business practices and professional conduct. --- Qualifications and Skills · Ability to communicate effectively in English, both verbally and in writing. · Basic computer proficiency, including use of EMR systems and standard office software. · Knowledgeable in patient and guest relations with a strong customer service focus. · Strong organizational skills and attention to detail. · Ability to work collaboratively in a fast-paced healthcare environment.

Responsibilities

The Front Desk Specialist provides administrative and clerical support for the Ambulatory Surgery Center and Pre-Admission Testing departments. This includes managing patient check-ins, processing payments, and maintaining communication with clinical staff.