Front Desk Staff at Silverlake "The Family Place"

Erlanger, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Currency Aptitude, Customer Service Skill, Phone Etiquette, Organization, Professionalism, Stress Management, Transaction Accuracy, Security Monitoring, Program Registration, Needs Assessment, POS Operation, Reconciliation, Guest Assistance, Facility Tours

Industry

Health;Wellness & Fitness

Description

Description Member Service Staff Front Desk Attendant checks in members and welcomes with a friendly smile. They complete the entry transaction accurately and efficiently, while assuring security, program registration, upcoming activities and directing members for a smooth and hassle free entry. Basic Function: Welcoming members, informative entry and assure accurate transaction, and security standards are maintained. Responsibilities: “Welcome” all incoming guests in a friendly manner. (BIG SMILES) First impression of member– greets then does needs assessment to properly inform and recommend the best promotional offerings. Answer multi-line telephone system, take accurate messages, direct telephone calls and respond to simple inquiries in a courteous manner. Operate computerized POS to handle all transactions and registrations. Reconcile POS and balance at end of each shift and record it accordingly. Recommends accurate information on all special programs, activities and upcoming events. Remain aware of all activities, events and safety rules. Monitors lawful entrance of guests. Report any misconduct of patrons and/or employees to management immediately. This includes stealing, damaging of games/property and drug/alcohol use. Provide assistance in party check out procedure as needed. Gives tours of facility if needed. Assist guests with special requests. Execute your role's guest service performance standards on a daily basis Notice opportunities and take action to facilitate social interactions with families. Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality. Create and perform your signature move and interact with guests on an ongoing basis. Communicates with supervisor to maintain front desk inventory and supplies. Perform other related duties as assigned. Responsible for general upkeep of entrance and lobby areas. Requirements Skills: Communication Skills, Currency Aptitude, Customer Service Skill, Phone Etiquette, Organization, Professionalism, Stress management Experience: Prior customer service experience helpful. Position Reports to: Member Service Director

Responsibilities

The Front Desk Attendant is responsible for welcoming members with a friendly demeanor, accurately completing entry transactions, and ensuring security standards are maintained. This role involves answering phones, handling POS transactions, registering members for programs, and informing guests about upcoming activities.