Front Desk Supervisor at Accor

, Kiên Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Interpersonal Skills, Training Skills, Cash Handling, Customer Service, Complaint Resolution, Budget Management, Team Motivation, Communication Skills, Attention to Detail

Industry

Hospitality

Description

Company Description Step into paradise at the 5-star Mövenpick Resort Waverly Phu Quoc – the fun-filled destination for lifestyle escapes. Whether you are looking for a family adventure, a romantic getaway or a group incentive trip, you will find everything you need right here at our family-friendly resort in Phu Quoc. All 305 rooms have been designed in a contemporary style using a subtle blend of soft, refreshing tones and an element of natural touches. The private balcony overlooking to the ocean is where you enjoy the spectacular sunset. Our culinary team invites you to embark on a culinary journey by exploring the restaurants, bars offering our signature dishes, innovative cocktails and “Chocolate Hour“. Immerse in the pool, have the ultimate fun with Foam Party or unwind with a massage and simply enjoy the tranquil surroundings. We can guarantee that you will have a memorable island experience when staying with us. Mövenpick Villas & Residences Phu Quoc are located within the Mövenpick Resort Waverly Phu Quoc and guests can enjoy the facilities throughout the complex. Our 79 villas with private pool & 329 spacious residence apartments, fridge & private balcony are the place for people who enjoy their holiday in style! At Mövenpick Resort Waverly Phu Quoc, we make moments. Job Description Conducts shift briefings to ensure hotel activities and operational requirements are known Supervise front office operations during assigned shift including: Maintenance of guest information Maintenance of information about local events Compile occupancy statistics Supervise the use of the public address system Supervise group bookings Assisting with serious complaints Supervise cashiering activities during shift including: Cash handling and banking procedure Dealing with irregular payments Instructing staff in credit policies and facilities Instructing staff in cash security procedures Carry out debtor control Prepare reports Supervise the cashiering system Works with Superior and Human Resources on manpower planning and management needs Works with Superior in the preparation and management of the Section’s budget. Conduct Night Audit Process for hotel Provide department orientation and training of the hotel service standards, procedures and programs Constantly monitor team members’ appearance, attitude and degree of professionalism Motivate and provides a work environment which brings out the best in team members Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. Be knowledgeable of Le Club enrollment, Le Club Points Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Qualifications Strong leadership, interpersonal and training skills Diploma in Tourism / Hospitality Management Minimum 2 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide. Develop your talent through Accor’s learning programs. Opportunity to grow within your property and across the world! Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

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Responsibilities

Supervise front office operations during assigned shifts and ensure hotel activities and operational requirements are known. Conduct shift briefings, manage group bookings, and assist with serious complaints.