WHO YOU ARE:

• You have at least 2 years’ prior experience in a similar position.
• You are Fluent in English.
• You have great communication skills and are completely customer-oriented and with noticeable commercial expertise.
• You can multitask.
• Your schedule is flexible. The rota can include shifts in the mornings, evenings, nights, weekends and bank holidays

ABOUT US:

AIRE Ancient Baths offer a timeless relaxation experience, inspired by ancient Roman, Greek, and Ottoman traditions, set in restored historical buildings in major global cities.
At AIRE, we are delighted to have a global presence with eight established centres in cities such as NYC, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. Looking ahead, we are excited about our upcoming Toronto facilities.

THE ROLE:

AIRE is looking for a Front Desk Supervisor to join our site in London, awarded as London’s Spa of the Year 2023 and 2024. You will join our team and be responsible to support the Front Desk Manager by coordinating all the reception activities as well as helping to assist and supervise the team.

KEY RESPONSIBILITIES:

• Supervise the daily activity at the front desk, ensuring all protocols and standards are followed.
• Welcome guests during check-in and check-out, handling questions, feedback, and special requests.
• Support the management of bookings, including VIPs and groups, in close collaboration with the Contact Centre.
• Promote and upsell services and products, ensuring a premium experience for every client.
• Monitor inventory and ensure all materials are available and properly ordered.
• Coordinate daily briefings with the team and other departments.
• Assist the Front Desk Manager in recruitment, onboarding, and team scheduling (shifts, holidays, rotations).
• Provide feedback and support the team’s professional growth, fostering a positive and collaborative work environment.
• Prepare and report relevant operational and client-related updates to management.