Front Desk Supervisor at Avion Hospitality Employee Services LLC

Secaucus, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Front Desk Operations, Guest Experience, Coaching, Training, Service Standards, Communication, Problem Solving, PMS Systems, Organizational Skills, Leadership, Accountability, Escalation Management, Attention to Detail, Flexibility, Decision Making, Team Support

Industry

Hospitality

Description

Description About the Role We are looking for a Front Desk Supervisor who leads from the desk — not behind it. This role is ideal for someone who knows hotel front desk operations inside and out, takes pride in guest experience, and understands that culture, consistency, and accountability drive results. You’ll support the Front Office leadership team while actively supervising shifts, coaching associates, and ensuring our service standards translate into strong guest satisfaction scores. This is a working supervisor role — you will run shifts, handle escalations, train associates, and help set the tone for how our front desk operates every day. What Success Looks Like Guests feel welcomed, heard, and taken care of — even when things go wrong Associates know expectations, feel supported, and are held accountable Shifts run smoothly, with clean pass-ons and minimal surprises You anticipate issues before they become complaints or reviews You lead by example — calm, confident, and solution-focused Key Responsibilities Supervise daily front desk operations and lead assigned shifts Set and maintain service standards at the Front Desk Act as first point of escalation for guest concerns and service recovery Coach, train, and support Front Desk Agents and Night Audit Ensure accurate check-in/check-out procedures, billing, and folio handling Review arrivals, VIPs, groups, traces, and special requests Maintain strong communication with Housekeeping, Engineering, Sales, and Leadership Ensure shift checklists, logs, and reports are completed accurately and on time Enforce brand standards, hotel policies, and credit procedures Assist with onboarding and ongoing training of front desk staff Support leadership initiatives tied to guest satisfaction and operational performance What We’re Looking For 2–3 years of hotel front desk experience required Prior supervisory or lead experience strongly preferred Strong working knowledge of PMS systems (Opera experience a plus) Excellent judgment under pressure — calm, decisive, and guest-focused Strong communication skills (verbal, written, and pass-ons) Ability to coach, correct, and motivate associates professionally Detail-oriented with strong organizational habits Flexible availability (AM, PM, weekends, holidays as needed) Valid driver’s license Culture Fit Matters Here We value supervisors who: Take ownership instead of passing blame Protect the guest experience and the hotel Communicate clearly and document properly Hold standards consistently, not selectively Understand that leadership is earned on the floor If you’re looking for a role where your judgment is trusted, your leadership matters, and your growth is supported — this is the right desk for you. Why Join Us Supportive leadership team with clear expectations Opportunity for growth within Front Office leadership Strong operational culture focused on quality and accountability A hotel that values proactive problem-solvers, not just box-checkers

Responsibilities

Supervise daily front desk operations and lead assigned shifts while ensuring service standards are met. Act as the first point of escalation for guest concerns and support the training and coaching of front desk staff.