ABOUT US

We are a global hotel brand that prides itself on offering comfortable accommodations and exceptional customer service. The culture at Best Western is built on a foundation of hospitality and respect for both guests and employees. The company values innovation and continuous improvement, and strives to create a welcoming and inclusive environment for all.
We’re seeking a Front Desk Supervisor to support our front desk staff in a busy hotel environment. Individuals in this position are responsible for ensuring that all guests have a positive experience, and we look for candidates who are willing to work hard in a fast-paced environment. The ideal candidate will have experience working in a front desk management position, as well as comfort working with high volumes of customers and colleagues.

Responsibilities:

• Supervise a team of front desk staff, as well as work independently during slow periods.
• Teach staff to use the PMS and other property systems.
• Oversee daily cleaning of the hotel lobby and public areas.
• Have a working knowledge of the applicable health and safety regulations.
• Have a working knowledge of the applicable building and fire safety regulations.
• Adhere to all corporate policies and procedures.

Job Types: Full-time, Permanent
Pay: From $21.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Ability to commute/relocate:

• Kelowna, BC V1X 4J1: reliably commute or plan to relocate before starting work (required)

Experience:

• Hotel Front Desk: 2 years (preferred)

Work Location: In perso

• Supervise a team of front desk staff, as well as work independently during slow periods.
• Teach staff to use the PMS and other property systems.
• Oversee daily cleaning of the hotel lobby and public areas.
• Have a working knowledge of the applicable health and safety regulations.
• Have a working knowledge of the applicable building and fire safety regulations.
• Adhere to all corporate policies and procedures