Front Desk Supervisor- Best Western Valemount

at  Vantage Hotels

• Staff Housing Available
• Summer Bonus
• Employee Benefits
  Are you ready to take your career to the next level? We are located in the community of Valemount, British Columbia nestled in the Robson Valley between the breathtaking Selkirk and Rocky Mountains and are seeking a passionate and experienced Food and Beverage Supervisor to join our crew.

What this position offers:

• Epic Mountain Living: Dive into the jaw-dropping beauty and laid-back mountain vibes that make Valemount a hidden gem. Just an hour west of Jasper National Park, our scenery is second to none.
• Affordable Mountain Dream: Ready to call the Rockies home? Valemount is the perfect spot to own a home and raise a family, all while soaking in the ultimate mountain lifestyle.
• Join the Vantage Hotel Team: Become part of our family-owned business that thrives on a Culture of Caring. Our Mountain Kind ethos is all about Love It, Share It, Solve It, Own It, and Laugh! We’ve got properties in Valemount, B.C., Jasper, and Lake Louise, Alberta.
• Prime Adventure Hub: Work in a place where others vacation! Valemount offers epic trails, serene lakes, and outdoor fun right at your doorstep.

Reports To: Front Desk Manager
Position Overview:
You are responsible for ensuring the department runs smoothly when the Front Desk Manager is away. The position will require that you work as a Front Desk Agent with additional supervisory duties.

Guest Experience:

• Address complaints and specific customer requests.
• Ensuring customer oriented and friendly service all the time.
• Register arriving guests
• Provide information on hotel facilities and local points of interest
• Provide guest services (concierge), baggage handling as required.
• Process check-outs.
• Process telephone calls, e-mail and reservations from all sources

Guest Experience:

• Address complaints and specific customer requests.
• Ensuring customer oriented and friendly service all the time.
• Register arriving guests
• Provide information on hotel facilities and local points of interest
• Provide guest services (concierge), baggage handling as required.
• Process check-outs.

• Process telephone calls, e-mail and reservations from all sources.

  Operational Support:

• Assist with group reservations.

• Monitor, stock and submit requests for office supplies to Manager.
• Assisting front desk staff as needed with guest issues, discounts, front desk procedures etc.
• Liaise with and maintain good communications with all departments

• Other related duties as assigned by your manager within the scope of hotel operations

  Supervision and Team Support:

• Training, coaching and performance evaluations of front desk agents as required with respect to job duties, health and safety, hotel policies and procedures.

• Available to work morning, evenings & overnights as needed at the front desk
• Arranging cover & working front desk shifts when staff call in sick, including night audit when the Front Desk Manager is not available
• Supervise a team of up to 8 people

• Assist with training, coaching and performance evaluations of front desk agents as required.

  Health and Safety:
  Ensure that all Occupational Health & Safety policies and training are followed.