We are looking for a full time Front Desk Supervisor to add to our team. This position is located at Chateau Nova located at 4571-48 Street Yellowknife, NWT.
If the below description sounds like you, please apply online. No phone calls please, and in person resumes will not be accepted.

ABOUT US

Nova Hotels is a Canadian, family owned and operated hotel chain and management company based in Western Canada. Nova has 15 full and limited service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels started its’ business in Yellowknife in 2000 and has had over 32 hotels and operate 6 different brands in the last 21 years of business, making us one of the larger independent hotel chains in Western Canada. We have almost 2300 guest rooms and over 100,000 square feet of meeting space. We are also an award-winning hotel chain with awards like Employer of Choice and a few locations are COR certified. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.

EDUCATION, EXPERIENCE AND SALARY:

• Must be able to legally work in Canada
• Must speak fluent English
• High School diploma is required. Post-Secondary education and/or previous hospitality training considered an asset
• 1-2 years’ experience in hospitality industry is considered an asset. Experience in PMS, POS and switchboard is an asset
• Starting Wage $22/hour

JOB SPECIFICATIONS AND SKILLS

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Interpersonal Skills: Focuses on solving conflict, maintains confidentiality; Actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others’ ideas and tries new things. Versatile, able to work under pressure or stressful situations.
Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. Able to work in a diverse work environment.
Language and Communication Skills: Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Ability to present information in one-on-one and small group situations. Ability to respond to common inquires or complaints from suppliers. Strong computer and telephone abilities.
Community Minded: Knows the community in which they work; able to give clear concise directions, follows and participates in local events, holidays, and functions

The specific responsibilities of the Front Desk Supervisor will vary depending on the needs of the properties. Specific responsibilities may include, but are not limited to the following areas: