Front Desk Supervisor - Doubletree by Hilton Bahia Mar Fort Lauderdale
is looking to welcome a Front Desk Supervisor to join the team!
Our hotel, which has 296 guest rooms, is located next to the Fort Lauderdale beach, half a mile south of East Las Olas Boulevard. Our 5+ team members report to the Director of Front Office Operations.
The ideal candidate holds The ideal candidate holds 2+ years experience as a Guest Service Agent within hospitality. Passion for leading a team. Ability to work the required shifts.
Shift Pattern: Full availability AM/PM Shifts (Weekdays, weekends, holidays as needed)
Rate of Pay: $21.00 per hour plus the opportunity for incentives

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingl