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Front Desk Supervisor- Drift Santa Barbara at TMC Hospitality

Santa Barbara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Guest Experience, Coaching, Training, Organization, Communication, Problem-Solving, Attention to Detail, Team Leadership, PMS Software, Digital Communication, Collaboration, Room Management, Inventory Management, Service Culture, Operational Efficiency

Industry

Hospitality

Description

The Role Our Front Desk Supervisor must live hospitality, be someone who thrives in organized chaos, reads guest energy instantly, and leads a team with confidence and warmth. If you love being the glue between departments, the calm in the storm, and can be the PMS Yoda …. Read on! What You’ll Lead, Shape & Own Be the point person for the front desk team across all shifts. Elevate the guest experience — handle escalations with grace, speed, and creative problem-solving. Review arrivals, notes, and Action Reports with laser-level attention. Coach, train, and onboard new team members into our Drift service culture. Sync with Housekeeping & Maintenance to keep rooms, vibes, and operations seamless. Optimize occupancy with smart upgrades and strategic room assignments. Keep inventory tight (pantry items, guest amenities, special requests). Protect the brand — ensure every note, message, and interaction feels authentically Drift Tools You’ll Master (or already love): StayNTouch PMS — upgrades, routing, assignments, notes… all of it. Akia — fast, clean digital communication with guests. Slack - where the team collaborates, celebrates wins, and keeps operations moving in real time. Who You Are A boutique-hotel person at heart; warm, unpretentious, and quick on your feet. Experienced: you’ve worked the desk, handled the chaos, solved the puzzles. A natural coach who lifts the team and sets the tone. Obsessed with accuracy, organization, and beautiful operations. Someone who communicates clearly (and writes a killer guest note). Able to keep your cool and your smile — even when the hotel is buzzing Ready to Lead a Front Desk That Really Feels Like Hospitality? If you're passionate, experienced, and craving a boutique environment that values personality over scripts, we’d love to meet you.

Responsibilities

The Front Desk Supervisor will lead the front desk team, ensuring a seamless guest experience and handling escalations with grace. They will also coach and onboard new team members while optimizing room assignments and maintaining inventory.