Front Desk Supervisor at Edgewater Beach Hotel

Naples, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Conflict Resolution, Administrative Duties, Time Management, Organizational Skills, Communication, Interpersonal Skills, Patience, Listening Skills, Staff Management, Check-in Procedures, Check-out Procedures, Guest Relations

Industry

Hospitality

Description

We are looking for highly organized candidatee for the position of Evening Front Desk Supervisor. The hours would be 3:00 PM - 11:00 PM. As part of the initial first 10 minutes of a guests experience, the Front Desk Supervisor is responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for. The best Front Desk Supervisor will have tremendous patience when dealing with desk agents and guests. They will accommodate their every need with enthusiasm and poise. Benefits: * Health Insurance * Dental Insurance * Vision Insurance * Life Insurance * 401(k) * Short Term Disability * Free Associate Parking * Free Meal for every shift worked * 25% Discount in Resort Outlets * Hotel Discounts with OPL * Friends and Family Discount Responsibilities: * Greeting guests upon arrival and making them feel welcome * Recognizing repeat, VIP status and/or loyalty * Administering check-ins and check-outs * Providing front desk services to guests * Assigning rooms and taking care of administrative duties * Delivering mail and messages * Processing guest payments * Coordinating with bell service and staff management * Being a source of information to guests on various matters such as transport and restaurant advice * Accommodating general and unique requests * Diffusing conflict or tense situations with guests, handling guest opportunities Qualifications: * High school diploma or GED * Previous customer service experience * Exceptional interpersonal skills * Excellent written and verbal communication * Time management and organizational skills * Conflict resolution experience * Patience and good listening skills This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission. The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Responsibilities

The Front Desk Supervisor is responsible for greeting guests, managing check-ins and check-outs, and ensuring a positive guest experience. They also handle administrative tasks, coordinate with staff, and resolve conflicts or tense situations.