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Front Desk Supervisor - Embassy Suites by Hilton Las Vegas at Remington Hospitality
Las Vegas, Nevada, United States -
Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Service, Teamwork, Communication, Problem Solving, Supervision, Training, Scheduling, MICROS System, Front Office Operations, Customer Service, Housekeeping Coordination, Engineering Coordination, High Work Ethic, Self-Initiative, Upset Guest Management

Industry

Hospitality

Description
What you will be doing * Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. * Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time. * Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often. * Accurately check AM and PM discrepancy reports. * Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments * Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs. Qualifications What we are looking for * Ability to calmly work with high demand and/or upset guests * High work ethic and self-initiative * May be required to work varying schedules to include nights, weekends, and holidays * Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Responsibilities
The Front Desk Supervisor will ensure proper staffing levels of front office associates and manage daily operations at the front desk. Responsibilities include training staff, handling guest requests, and coordinating with other departments.