Front Desk Supervisor - EVEN Hotel Alpharetta at IHG Career

Alpharetta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

20.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Guest Experience Management, Conflict Resolution, Hotel Operations, Problem Solving, Communication, Motivational Skills, Opera PMS, Basic Mathematics

Industry

Hospitality

Description

We like to lead from the front. So, we’re looking for a Front Desk Supervisor who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions The hourly rate of pay for this postion is $20. A little taste of your day-to-day: Every day is different at IHG, but you’ll mostly be: • Leading the way – managing guest experiences, team performance and hotel operations • Prioritising workload and ensuring your team deliver authentic, memorable experiences • Developing your team’s skills to drive results that positively impact on hotel performance • Having authentic conversations with guests to resolve issues, queries or concerns • Being first point of contact for any critical emergency situations What We need from you: ● Minimum Diploma or equivalent, some college preferred ● 2 years’ front desk/guest service leader experience ● Must be fluent in spoken and written English ● Other languages may be preferred ● Basic mathematics skills ● Excellent communication, problem solving, reasoning and motivational skills ● Long periods of standing in the front desk areas and occasional lifting of heavy items ● Working knowledge of hotel property management systems like Opera beneficial ● Willingness to work evenings and weekends What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? EVEN Hotels is where hospitality meets wellness. At Even Hotels, wellness is built in. We strive to help guests stay well and happy when they're away from home. Each hotel has an elite team of guest focused and wellness-savvy staff, who are ready to be an advocate of the brand and bring a personal touch. Energetic and friendly? You'll thrive at EVEN.

Responsibilities

Lead the front desk team to ensure high standards of cleanliness, productivity, and authentic guest experiences. Manage hotel operations and act as the primary point of contact for guest concerns and emergency situations.