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Front Desk Supervisor at Grand Millennium Al Wahda

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Team Management, Problem Solving, Guest Relations, Billing Accuracy, Professionalism, Hospitality, Complaint Resolution, Service Delivery, Local Knowledge, Positive Atmosphere, Supervision, Personalized Service, Health Standards, Safety Standards

Industry

Hospitality

Description

As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may arise during their stay. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality. Key Job Responsibilities: Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure. Foster effective communication with all relevant departments to ensure seamless service delivery. Cultivate positive working relationships with the Front Office team. Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner. Stay updated on hotel and local services, providing information and addressing guest inquiries. Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution. Maintain awareness of guest profiles to personalize service. Ensure guests receive the expected accommodation and amenities. Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments. Uphold environmental, health, and safety standards in alignment with organizational policies. Adhere to the company’s environmental, health, and safety procedures and policies.

Responsibilities

The Front Desk Supervisor is responsible for delivering exceptional customer service and overseeing the daily operations of the front desk. This includes managing staff, addressing guest needs, and ensuring a welcoming atmosphere.