FRONT DESK SUPERVISOR at HCW Hospitality

Scottsdale, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Mentoring, Guest Service, Check-ins, Check-outs, Inquiries Handling, Feedback Monitoring, Scheduling, Training, Performance Evaluations, Operations Oversight, Billing Accuracy, Reservation Management, Interdepartmental Collaboration, Problem Resolution, Hospitality

Industry

Business Consulting and Services

Description

Description JOB SUMMARY At Caesars Republic Scottsdale, a Hilton Hotel, our front desk is the heart of our guest experience. As the Front Desk Supervisor, you’ll lead by example, ensuring that every guest receives exceptional service. Your leadership will create a welcoming atmosphere that sets the tone for their entire stay. WHAT YOU'LL DO As the Front Desk Supervisor, you’ll guide the front desk team to success. In this role, you will: Lead and mentor front desk agents to deliver outstanding service. Handle guest check-ins, check-outs, and inquiries with professionalism. Monitor guest feedback and implement improvements to enhance satisfaction. Assist in scheduling, training, and performance evaluations for front desk staff. Oversee daily front desk operations and ensure accurate billing and reservations. Collaborate with other departments to ensure a seamless guest experience. Take on additional duties as assigned by management to support the smooth operation of the hotel. WHAT YOU BRING We’re looking for a natural leader who is passionate about guest service. To excel in this role, you’ll need: Experience in front desk operations, with supervisory experience preferred. Strong leadership and communication skills. A commitment to creating a welcoming and efficient front desk environment. The ability to handle multiple tasks and resolve guest issues with ease. Flexibility to work varied hours, including evenings, weekends, and holidays. A positive attitude and a passion for hospitality. JOIN HCW HOSPITALITY At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that’s committed to making every moment count. Build your future with us at HCW Hospitality, where excellence isn’t just expected—it’s celebrated. We’re an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Responsibilities

The Front Desk Supervisor will lead and mentor front desk agents to ensure outstanding guest service, handling check-ins, check-outs, and inquiries professionally. This role also involves monitoring guest feedback, assisting with staff scheduling and training, and overseeing daily front desk operations including accurate billing and reservations.