JOB SUMMARY

We are seeking a dedicated and professional Front Desk Manager to oversee the daily operations of our front desk team. The ideal candidate will possess exceptional customer service skills, a strong background in hospitality, and the ability to manage guest interactions effectively. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming atmosphere and providing outstanding service.

EXPERIENCE

• Previous experience in a front desk or guest services role within the hotel industry is preferred.
• Proficiency in phone etiquette and effective communication skills is essential.
• Multilingual or bilingual abilities are highly desirable to accommodate diverse guests.
• Strong organizational skills with attention to detail in managing reservations and guest requests.
• A passion for hospitality and providing exceptional customer service.
  Job Type: Full-time
  Pay: $17.00-$19.00 per hour
  Expected hours: 32 per week

Additional pay:

• Overtime pay

Benefits:

• On-site parking
• Paid time off

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In perso

• Supervise front desk staff, ensuring efficient operation and high standards of guest service.
• Manage phone systems to handle incoming calls, inquiries, and reservations promptly.
• Greet guests upon arrival with a warm and friendly demeanor, addressing their needs and concerns.
• Coordinate check-in and check-out processes to ensure a seamless experience for all guests.
• Maintain accurate records of guest information, reservations, and billing details.
• Address guest complaints or issues with professionalism and resolve them in a timely manner.
• Train new front desk staff on procedures, policies, and customer service best practices.
• Collaborate with other departments to enhance overall guest satisfaction.
• Ensure compliance with hotel policies and procedures while maintaining a high level of hospitality.