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Front Desk Supervisor - Hilton Bellevue at Wig Properties LLC

Bellevue, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

25.65

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Conflict Resolution, Staff Training, Organization, Communication, Microsoft Office, Microsoft Outlook, OnQ PMS, Teamwork, Operational Management

Industry

Real Estate

Description

The Hilton Bellevue is currently seeking a full-time Front Desk Supervisor. The Front Desk Supervisor provides guidance and leadership to the front desk staff in an effort to ensure consistent quality customer service and a seamless operation. Job Duties include: * Instruct front desk agents, operators and bell staff in all aspects of work. Observe performance and encourage improvement. * Manage front desk operations by completing a daily checklist, determining room rate and availability, assist front desk staff and other departments with questions or requests. * Resolve customer complaints by conducting research of the situation and resolving the issue to the guests' satisfaction. Authorize allowance when appropriate. * Prepare and conduct daily pre-shift meetings, communicate effectively with all hotel staff and provide information in order to best serve guests and employees. * Make recommendations for training related issues and standard operating procedures. * May act as the Manager on Duty, and be required to respond in emergency situations Qualifications Include: * Previous hotel front desk experience (2+ years) * Excellent organization, communication, problem resolution, and team work skills * Strong computer skills, including Microsoft Office and Outlook * Previous OnQ PMS experience preferred, but not required * The ability to work a flexible schedule, including evenings, weekends and holidays Benefits include: * Health, dental and vision insurance * Paid time off - vacation, sick and holiday * Free parking and employee meals * 401 (k) * Hilton Employee Travel program Wig Properties, LLC - Bell2 is an Equal Opportunity Employer. M/V/F/D Apply online at www.wigproperties.com/careers [//www.wigproperties.com/careers] or in person at 300 112th Ave SE, Bellevue, WA 98004

Responsibilities

Provide leadership and guidance to front desk, operator, and bell staff to ensure seamless hotel operations and quality customer service. Manage daily checklists, room availability, and resolve guest complaints to ensure satisfaction.