Hilton Palm Beach PBI
Do you have a passion to create memorable moments by WOWing guests and co-workers with your gift of hospitality, creativity and leadership style? You could be the Front Desk Supervisor we are seeking!

Job Overview:

• Assisting the Front Office Manager in the day to day operations of the front desk while ensuring 100% guest satisfaction.
• Warmly welcome and register guests, to assisting with guest departures while providing prompt and courteous service.
• Ensuring the guest stay meets Hilton’s Brand Standards.
• Resolving any guest issues.
• Assist with the supervision and training of the front office staff.
• Will act as MOD when required.

Requirements:
Previous hotel front desk supervisory experience required (1 Year)
OnQ and Hilton experience preferred
Outstanding guest service skills; Strong hospitality skills
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Must be able to work a flexible schedule of AMs and PMs
Must be able to work Saturdays, Sundays and Holidays
Neat and professional appearance
Job description
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following : Oversees front desk operations.
Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work
Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff.
What will I be doing? Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided.
Trains, supervises, schedules and assists in evaluating staff. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry.
Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values :
Hospitality - We’re passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We’re leaders in our industry and in our communities.
Teamwork - We’re team players in everything we do.
Ownership - We’re the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes : Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its Link Removed . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

EXPERIENCE

• 1 - 2 years: Hotel Front Desk Supervisory Experience required

Skills-Required

• Customer Service
• Critical Thinking

Preferred

• Problem Solving
• Multi-Tasking

Please refer the Job description for details