Front Desk Supervisor - Hilton Westshore at Remington Hospitality

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Desk Operations, Supervisory Experience, Guest Relations, Communication Skills, Teamwork, Problem Solving, Training, Scheduling, MICROS System, Customer Service, High Work Ethic, Initiative, Local Knowledge, Staff Management, Room Blocking, Maintenance Requests

Industry

Hospitality

Description

What you will be doing DAILY DUTIES: * Direct supervision of Front Desk Agents on his/her shift * Overall Front Desk operations in the absence of the Night Manager or Front Office Manager. * Performing all duties Front Desk agents are responsible for. * Keeping the lines of communication open with both Front Desk Leaders and the staff members who report to you. * Adhere to the policies of the Hotel as set forth in the Employee Handbook and report any observed violations to Front Office Manager. * Maintain the highest level of employee/guest relations. * Maintain a good working relationship with all Departments.. * Instructing guest on local entertainment / dining as necessary. * Maintenance of Front Desk equipment and supplies. * Enthusiastically collecting guest feedback/comment cards. * Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. * Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time. * Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often. * Accurately check AM and PM discrepancy reports. * Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments * Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs. OTHER REQUIREMENTS: Ability to work any assigned shift/work schedule. Any other task, written or verbal, assigned by Management Education: * High school or equivalent (Preferred) Experience: * Hotel Front Desk Lead/Supervisory experience: 1 to 2 year (s) (Needed) Qualifications What we are looking for Knowledge of basic front desk procedures; previous supervisory experience in Hotel Front Desk. Experience with Hilton system preferred (PEP, & the Lobby). Experience with training, ability to accomplish necessary tasks on a computer. Ability to effectively communicate in the English language. Basic understanding of group billing concepts as well as arrival/departure flow to include preparation/room blocking. * Ability to calmly work with high demand and/or upset guests * High work ethic and self-initiative * May be required to work varying schedules to include nights, weekends, and holidays * Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

The Front Desk Supervisor will oversee the daily operations of the front desk, ensuring smooth check-in and check-out processes while managing staff. They will also maintain communication with other departments and handle guest requests efficiently.