Front Desk Supervisor at Island Hospitality Management

Glendale, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

24.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Satisfaction, Supervision, Workforce Management, Problem Solving, Financial Control, Scheduling, Food Preparation, Beverage Service, Inventory Management, Customer Service, Stress Management, Team Leadership, Cash Handling, Receivables Management, Quality Assurance, ID Validation

Industry

Hospitality

Description

Description We are looking to add a friendly Front Desk Supervisor to our team! As our Front Desk Supervisor, you will be responsible for the overall success of the front desk and ensuring guest satisfaction and product quality standards are met. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the businesses. Most importantly, you will be a key person of reference for team members, vendors, and guests. This position requires flexible scheduling availability. Requirements Job Requirements: Check-in/Check-out hotel guests Process all payments according to established hotel requirements Provide information and assistance to all guests and vendors Prepares all necessary reports during each shift for the management team Follow financial control procedures for cash, vouchers, inventories, and receivables Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards Assist in creating and distributing the team member schedule in a timely manner Prepare, set up, stock, take down, clean, and provide quality beverages and food products, adhering to all recipe and presentation standards Ensure gallery remains well-stocked at all times, receiving food and beverage orders as needed Prepare and plate all food items on the menu Cleaning and sanitizing countertops and floors after each shift Validate customers' IDs and monitor all beverage consumption in order to avoid severe intoxication Job Qualifications: Ability to use hot food preparation machines such as, but not limited to, oven, stove, and microwave to cook or heat food items Basic knowledge of how to operate all Food and Beverage equipment Highly motivated team player with strong initiative and desire for achievement Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary Ability to work well in stressful situations Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: Healthcare including Medical, Dental, and Vision Insurance HSA & FSA plans available! Dependent care FSA Identity Theft Protection Insurance Commuter benefits including transit & parking Pet Insurance PTO and Payroll Incentives for Annual Wellness Exams Employee Assistance Program Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services Paid Sick and Vacation Time Family Leave 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: Incentive based bonus program Free room nights at our hotels and employee discounts within your hotel brand Discounts for friends and family within your hotel brand Team Member recognition and bonus Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work Career Growth through our in-house training program with a path personalized to your desired goals Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Responsibilities

The Front Desk Supervisor is responsible for the overall success of the front desk, ensuring guest satisfaction and adherence to product quality standards by planning and supervising the activities of the workforce. This role serves as a key point of reference for team members, vendors, and guests, requiring flexible scheduling availability.