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Front Desk Supervisor at Kingsmill Resort
Williamsburg, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Supervisory Experience, Hospitality, Cash Handling, Guest Registration, Issue Resolution, Team Supervision, Scheduling, Coaching, Inventory Control, Business Needs Scheduling, Guest Service Agent Activities, Concierge Staff Supervision, Group Billing Reporting, Guest Feedback Reporting, Driving

Industry

Hospitality

Description
Front Desk Supervisor Overview: Oversees day-to-day operations at the Front Desk and Bell and Transportation. They are responsible for normal Guest Service Agent activities as well as the responsibility for supervising the Guest Service Agents and Concierge staff. They are also responsible for assigned reports on group billing and guest feedback via Unifocus weekly. Responsibilities: Coverage and execution of Front Desk duties, i.e. cash handling, guest registration, etc. Resolution of guest issues and concerns for the entire resort Supervising team members at the Front Desk, Concierge and Guest Services area Scheduling and coaching team members Assisting Reservations and Telephone Operators as needed Controlling inventory (maps, keys, paper products) Scheduling based on Business needs. Perform other duties as assigned Qualifications: Required 1-3 years of supervisory experience in hospitality High School diploma or GED Ability to understand written and verbal instructions Ability to lift, push, pull a minimum of 30 pounds Ability to stand and/or walk for an extended period of time Ability to stoop, kneel, reach or perform repetitive foot and hand action Ability to bend at the waist Ability to work days, nights, weekends, holidays Valid Drivers License.
Responsibilities
The Front Desk Supervisor oversees daily operations for the Front Desk, Bell, and Transportation departments, managing Guest Service Agents and Concierge staff. Responsibilities include executing standard Front Desk duties, resolving guest concerns, scheduling, coaching team members, and handling assigned reporting.