ADDITIONAL INFORMATION

Job Number25064118
Job CategoryRooms & Guest Services Operations
LocationDelta Hotels Swindon, Pipers Way, Swindon, England, United Kingdom, SN3 1SH
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

The Delta Hotels by Marriott Swindon is looking for a Front Desk Supervisor to join the Front Desk team!
We are looking for an enthusiastic Front Desk Supervisor wanting to assist in ensuring all our guests have a wonderful stay at the world leading hospitality company Delta Hotels by Marriott Swindon.
The Delta Hotels by Marriott Swindon provides exceptional, personal, and friendly service whilst catering to a variety of guests.
At Delta Hotels by Marriott Swindon, there is the opportunity to progress your career in a supportive environment!

As the Front Desk Supervisor you will…

• Develop and maintain positive working relationships with others, supporting the team to reach common goals
• Assist FOM in all areas to ensure a correct and smoothly-operating department.
• Listen and respond appropriately to the concerns of other employees and guests.
• Assist with hiring and coaching staff
• Serve as a role model in all areas, promoting uniform standards and good practice
• Preparation of letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• The entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Maintain computer and paper-based filing and organisation systems for records, reports, documents, etc.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Speak with others using clear and professional language including appropriate telephone etiquette.

A successful Front Desk Supervisor is someone who is…

• A warm, people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability
• Knowledge of Opera is preferred but not essential

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None

In return for your hard work, the Front Desk Supervisor will receive…

• Discounted stays at over 9,100 hotels worldwide!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• Free use of Leisure Club facilities
• Wellness and mental health programmes
• 20 Holiday days, increasing with length of service
• Double pay for bank holidays
• Company sick pay after 6 months of service
• World class training and development
• Unlimited career opportunities (internationally and locally)
• Staff parties
• Free meal on shift
• Free car parking
• Service awards and recognition gifts

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Please refer the Job description for details