Front Desk Supervisor | Newark Marriott Courtyard UD at SHANER

Newark, Delaware, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Natural Leader, Detail-Oriented, Confident, Tech-Savvy, People Person

Industry

Hospitality

Description

What You’ll Do As the Front Desk Supervisor, you’re the command center of our guest experience — leading a team that sets the tone from the moment guests walk through our doors. You’ll: Supervise all aspects of Front Desk operations, ensuring smooth check-ins, check-outs, and everything in between Lead by example with a service-first mindset and strong operational discipline Train, coach, and empower Front Desk associates to deliver exceptional hospitality Anticipate guest needs, resolve issues, and elevate every interaction into a positive experience Monitor business levels, forecast challenges, and implement effective solutions on the fly Maintain a polished, organized lobby and uphold brand standards at all times Ensure compliance with cashiering procedures, security protocols, and accounting policies Review daily arrivals, departures, VIP lists, and special requests to ensure flawless execution Collaborate with leadership and other departments to ensure guest satisfaction and operational excellence What We’re Looking For Required Qualifications: High school diploma (some college a plus) Strong communication skills — verbal and written Ability to compute basic mathematical calculations accurately Flexibility to work a variety of shifts in a 24/7 environment Preferred Qualifications: Previous supervisory experience (hospitality strongly preferred) Guest relations or training experience Fluency in Spanish a plus Key Skills A natural leader who can motivate and support a team Detail-oriented with speed, accuracy, and follow-through Confident enforcing policies and maintaining standards Tech-savvy and comfortable navigating hotel systems A people person who thrives under pressure and keeps calm in the busiest moments Perks & Benefits Competitive salary 401(k) with company match Health, dental, vision, and life insurance Paid time off Employee discounts (including Marriott travel perks!) Career advancement opportunities within a supportive, growth-minded culture Step Up to the Desk. Lead the Way. If you’re ready to bring energy, leadership, and a touch of hospitality magic to our Front Desk — apply today and join a team that leads with heart and delivers with excellence.

Responsibilities

Supervise all aspects of Front Desk operations and lead a team to ensure exceptional guest experiences. Anticipate guest needs, resolve issues, and maintain compliance with operational standards.