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Front Desk Supervisor at North Point Hospitality Group, Inc.
Savannah, Georgia, United States -
Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Service, Management, Communication, Problem Solving, Team Leadership, Scheduling, Training, Customer Service, Professionalism, Attention to Detail, Conflict Resolution, Billing Management, Sensitivity, Respectful Attitude, Anticipating Needs, Gracious Hosting

Industry

Hospitality

Description
What do we bring to the table? Free Parking / On Bus Route Early Access to Earned Wages Medical, Dental and Vision Insurance Travel Discounts 401K Match PTO After 90 Days Competitive Pay What you'll do (mostly this...other duties may be assigned): Greets and welcomes guests upon arrival. Manages guest check-in, check-out and billing processes. Handles sensitive guest information including room assignment and credit card/cash transactions. Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity. Meets all in-service requirements, complies with all system policies and procedures. Creates and communicates staffing schedule; ensures proper staffing levels for each shift. Works with Front Desk Manager to train and develop Front Desk Team Associates. May respond to escalated guest complaints; provide counsel to Front Desk Agents on responding to customer needs/ complaints. What you should bring to the table: Bachelor’s degree preferred 4-6 years’ related experience 3+ years management experience Professionalism Ability to delight by anticipating guest needs and responding in a friendly, helpful manner Ability to display a consistently caring and respectful attitude Act as a gracious host to guests, vendors and candidates for employment
Responsibilities
The Front Desk Supervisor greets guests, manages check-in and check-out processes, and handles sensitive guest information. They also create staffing schedules and train Front Desk Team Associates.