Front Desk Supervisor Overnight at Westgate Resorts

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

18.0

Posted On

26 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Service, Problem Solving, Communication, Multi-tasking, Supervision, Scheduling, Training, Integrity, Passion, Work Ethic, Empathy, Attention To Detail, Decision Making, Customer Experience, Confidentiality

Industry

Hospitality

Description

Company DescriptionStarting pay rate: $18 / hour - Use our Daily Pay benefit and get access to your pay as you need it.The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.Job DescriptionAre you a natural leader with a passion for delivering exceptional guest experiences? We're seeking a talented individual to join us as a key player in our Front Office team. If you thrive in a dynamic environment, excel in guest service, and embrace core values of integrity and passion, this role is for you!As the Front Desk Supervisor, you will: Schedule: Overnight 11pm - 7amStep in as Manager on Duty during the absence of the Director and Front Office Manager by supervising the Front Desk, Night Auditors, and Guest Service Agents by setting a positive example and maintaining a high level of service quality.Accurately compute bills, collect payments, all while maintaining a friendly and professional demeanor.Greet each guest with a genuine and warm welcome, setting the tone for their stay.Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.Effectively find solutions that meet guests' concerns and challenges actively with your ability to listen with an empathetic approach, enhancing the overall guest experience.Coordinate with housekeeping for VIP guests' arrivals enhances their experience. You play a pivotal role in training new Front Desk personnel to uphold service standards.To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.Qualifications1 year supervisory experience in a hospitality setting.Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.Must be able to stand for an extended period of time.Make decisions based on your own judgment and company policy.Ability to work a flexible schedule to include weekends and holidays. Shift available is second and third shifts.Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.Required to pass a background check, drug test, and prove eligibility to work in the United States.Additional InformationWhy Westgate?Comprehensive health benefits – medical, dental and visionPaid Time Off (PTO) – vacation, sick, and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy, and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life, Disability, Accident, Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunitiesCommunity Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Responsibilities

As the Front Desk Supervisor, you will supervise the Front Desk team and ensure a high level of service quality. You will also greet guests warmly and handle billing and payments accurately.