Front Desk Supervisor Part time at DoubleTree by Hilton Wilmington

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Supervision, Issue Resolution, Property Management System, Inventory Review, Rate Management, Bank Balancing, Report Generation, Guest Relocation, Administrative Tasks, Scheduling, Training, Night Audit, Performance Feedback, Manager On Duty, Communication Skills

Industry

Description

Description The primary function of the Front Desk Supervisor is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we are providing a welcoming and accommodating environment. The Front Desk Supervisor is to ensure the smooth operation of the Front Desk, following the directions of the management team. They are to resolve guest issues and perform duties as required to ensure 100% guest satisfaction. Responsible for oversight of the front desk processes between the guests and the various hotel departments. Responsibilities: Supervise and ensure completion of all duties of Front Desk Agents. Responsible for hotel service scores as measured through our guest satisfaction surveys. Maintain key control and Front Desk logbook. Knowledgeable in the hotel’s Property Management System. Review Property Management System inventory and House Count for availability and rates. Balance bank daily. Complete and print all required daily reports, records and logs as necessary. Relocate guests to nearby hotels as necessary. Handle all administrative tasks as directed by Management. Assist in scheduling Associates’ shifts and lunch breaks. Responsible for training Front Desk Agents Ensure the night audit packets are completed to company standards. Supervise and ensure the completion of all duties of Guest Service Agents on duty. Provide feedback on associate performance. Serve as Manager on Duty. The benefits package offered to eligible associates includes: Medical and Dental Insurance Long Term Disability and Life Insurance 401(k) retirement plan with Employer Match Vacation Sick time Brand specific team discounts Requirements Requirements: 1-3 years related experience Able to lift and carry up to 50 lbs. Able to bend and stoop Able to stand and walk for extended periods of time English verbal and written communication skills Bi-lingual skills a plus Availability nights, weekends, and holidays.

Responsibilities

The primary function is to assist hotel guests by utilizing the highest level of service to ensure a welcoming environment, while supervising the Front Desk Agents and ensuring smooth operations under management direction. This role involves resolving guest issues, overseeing front desk processes across departments, and ensuring 100% guest satisfaction.