ABOUT US

Ramada by Wyndham Niagara Falls/Fallsview is a well-established hotel located in the heart of Niagara Falls, ON. We pride ourselves on providing exceptional guest experiences in a professional, fast-paced, and customer-focused environment.
We are currently seeking a motivated and experienced Front Desk Supervisor to join our dynamic team.

QUALIFICATIONS

• Minimum 2 years of experience in a hotel front desk role (required – applicants without this experience will not be considered)
• Previous supervisory or leadership experience is an asset
• Proficiency in Opera cloud PMS (required)
• Strong interpersonal and communication skills
• Demonstrated professionalism in both appearance and conduct
• Ability to remain calm and effective in a fast-paced environment
• Excellent organizational and time management skills
• Ability to work independently and as part of a team
• Education in Hospitality and Tourism is an asset
• Must be available to work a variety of shifts, including weekends and holidays

As a Front Desk Supervisor, you will play a key role in ensuring smooth front desk operations and delivering excellent guest service. Your responsibilities will include, but are not limited to:

• Oversee the daily operations of the front desk in a high-volume hotel setting
• Train, mentor, and support front desk team members
• Greet and welcome guests upon arrival with professionalism and enthusiasm
• Check-in and check-out guests according to Ramada brand standards
• Verify guest information including reservations, addresses, and credit card details
• Process guest payments at registration and departure
• Issue room keys and manage safety deposit procedures
• Respond promptly to guest inquiries, requests, and concerns
• Resolve guest complaints in a courteous and professional manner
• Assist in maintaining guest loyalty by consistently exceeding expectations
• Understand and communicate current room rates, packages, and promotions
• Coordinate room assignments and special requests prior to guest arrival
• Ensure effective communication between shifts through detailed shift handovers
• Report directly to the Front Office Manager
• Perform other duties as assigned by management