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Front Desk Supervisor/Renaissance St. Louis Airport Hotel at Renaissance St. Louis Airport

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

17.5

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Financial Planning, Operational Planning, Supervision, Problem Resolution, Employee Development, Reservation Management, Suggestive Selling, Credit Control, Financial Transactions, Guest Security, Communication, Reporting, Software Proficiency

Industry

Hospitality

Description

Description · Maintain standards of quality guest service. · Achieve budgeted revenues and expenses and maximize profitability related to the guest services department. · Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel. · Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B. · Oversees all problem resolution matters in the absence of GM. · Increase level of guest satisfaction by delivery of an exceptional product through employee development. · Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates. · Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security. · Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. Ability to accurately use various office and accounting software. Requirements · Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. · Ability to assist with the design and preparation of statistical reports and presentations as needed. · Ability to accurately report information. · Ability to assist with various office tasks as needed. · Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings.

Responsibilities

This role involves maintaining high standards of guest service quality while achieving budgeted revenues and maximizing profitability for the guest services department. The supervisor must develop operational plans and maintain proper supervision over various hotel departments like Engineering, Housekeeping, and F&B.