Front Desk Supervisor/Renaissance St. Louis Airport Hotel at Renaissance St. Louis Airport

St. Louis, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

17.5

Posted On

10 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front desk operations, Guest services, Team leadership, Staff training, Conflict resolution, Property management systems, Opera, Scheduling, Cash handling, Billing, Performance management, Communication, Problem-solving, Interpersonal skills, Reporting

Industry

Hospitality

Description

Description Position Overview We are seeking a dynamic and service-driven full time Front Desk Supervisor to lead our front office team at a Renaissance brand hotel operated by StepStone Hospitality. This role is responsible for delivering exceptional guest experiences, supporting daily front desk operations, and mentoring team members to embody Renaissance brand standards while aligning with StepStone’s commitment to operational excellence. Key Responsibilities: Supervise and support front desk associates during all shifts to ensure smooth operations Deliver and model exceptional guest service, creating memorable and personalized experiences Handle guest inquiries, concerns, and escalations promptly and professionally Assist with scheduling, training, and coaching of front desk team members Ensure compliance with Renaissance brand standards, StepStone Hospitality policies, and franchise guidelines Monitor room inventory, reservations, and guest arrivals/departures to optimize occupancy and service flow Conduct shift briefings and communicate important updates to the team Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction Assist in managing billing, cash handling, and daily reporting procedures Support performance management initiatives, including feedback and evaluations Qualifications: 2+ years of front desk or guest services experience in a hotel environment preferred Previous supervisory or leadership experience preferred Strong knowledge of hotel property management systems (e.g., Opera or similar) Excellent communication, problem-solving, and interpersonal skills Ability to remain calm and professional in high-pressure situations Flexible schedule, including evenings, weekends, and holidays High school diploma or equivalent required; hospitality degree preferred Benefits & Perks: Health, dental, and vision insurance options Paid time off (vacation, sick time, and holidays) 401(k) with company match (where applicable) Hotel discounts through Marriott’s global travel program Employee rates at StepStone Hospitality-managed properties Opportunities for career advancement and professional development Requirements · Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. · Ability to assist with the design and preparation of statistical reports and presentations as needed. · Ability to accurately report information. · Ability to assist with various office tasks as needed. · Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings.

Responsibilities

The Front Desk Supervisor leads the front office team to deliver exceptional guest experiences while ensuring operational excellence. They are responsible for supervising daily shifts, managing staff performance, and collaborating with other departments to maintain brand standards.