JOB SUMMARY

We are seeking a dedicated and experienced Front Desk Supervisor to oversee the daily operations of our front desk team at our esteemed hotel. The ideal candidate will possess strong hospitality leadership skills, ensuring exceptional guest experiences while supervising front desk operations efficiently. This role requires excellent customer service abilities, attention to detail, and the capacity to handle various tasks in a fast-paced environment.

QUALIFICATIONS

• Proven experience in hospitality management or hotel management, preferably in a supervisory role.
• Strong customer service skills with a focus on guest satisfaction and relationship building.
• Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
• Familiarity with night audit processes is a plus.
• Excellent phone etiquette and proficiency in using multi-line phone systems.
• Previous experience as a front desk agent in a Hotel/Resort is required.
• Strong organizational skills with the ability to multitask effectively in a busy environment.
  Job Types: Full-time, Permanent
  Expected hours: 40 per week

Benefits:

• Commuter benefits
• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care
• Wellness program

Experience:

• hotel front desk: 1 year (required)

Work Location: In person
Expected start date: 2025-09-1

• Supervise and train front desk staff to deliver outstanding guest services and maintain high standards of hospitality.
• Oversee daily front desk operations, including check-in and check-out processes, reservations, and guest inquiries.
• Ensure effective communication with guests regarding hotel services, amenities, and local attractions.
• Handle guest complaints and feedback professionally to enhance guest relations and satisfaction.
• Collaborate with other departments to ensure seamless service delivery for guests.
• Assist in developing and implementing front desk policies and procedures to improve operational efficiency.