KNOWLEDGE/EDUCATION/EXPERIENCE:

• High School diploma or equivalent preferred.
• Experience in a hotel or a related field preferred.
• QualificationsKnowledge/Education/Experience:Physical Requirements:
• High School diploma or equivalent preferred.
• Experience in a hotel or a related field preferred.
• Choice hotels experience will be a plus
• Good Communication skills
• Ability to stand during the entire shift.
• Long hours are sometimes required.
• Strong Communication ability with other departments
• Must have work authorisation for Canada
• Mental Requirements:
• Ability to convey information and ideas clearly.
• Must maintain composure under pressure

• Able to make reasonable and professional decisions.
• Handle daily check in and checkouts.
• Accurately manage the cash drawer and credit card system.
• Communicate pertinent shift information to the next shift and direct supervisor.
• Assist and guide the front office staff through their daily duties and responsibilities.
• Train Front Office staff as designated and outlined in the Front Office Training Procedures.
• Maintain a positive work environment.
• Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interacting with guests. Conduct self in a friendly and attentive manner during all guest encounters.
• Offer assistance to the individual needs and requests of all guests.
• Ensure guest needs are responded to in a timely and efficient manner.
• Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
• Use proper telephone and reservation etiquette including describing the hotel, proper rate quotation and capturing reservations.
• Field and answer telephone queries and reservation calls that come in.
• Handle rooming lists and look into room pricing.
• Handle Banquet rooms assignments, and blocks including contracts.
• Take care of market place ordering.
• Handle and execute Front desk and breakfast room scheduling and ordering of breakfast items.
• Required to be knowledge, understanding, and adhere to Company Core Values and Mission Statement.
• Ensuring the department staff members work in a safe and conscientious manner.
• Adhere to all safety policies and procedures. Maintain a clean and safe working environment at all times
• Handle any guest complaints that may arise.
• Prepare any basic reports that may be required.
• Liaise with Choice Franchise for and support team for any day to day functionalities
• Manage the budgeted work hours in line with company standards.