JOB OVERVIEW

We are seeking a dedicated and professional Front Desk Manager to oversee the daily operations of our front desk team. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and delivering exceptional customer service. This role requires strong leadership skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

SKILLS

• Strong customer service skills with a focus on guest satisfaction.
• Proficiency in front desk operations within a hotel environment is preferred.
• Experience with multi-line phone systems for effective communication.
• Excellent phone etiquette to handle guest inquiries professionally.
• Multilingual or bilingual capabilities are highly desirable for diverse guest interactions.
• Ability to work collaboratively in a team-oriented environment while also demonstrating leadership qualities.
• Strong organizational skills with the ability to manage multiple tasks simultaneously. Join our team as a Front Desk Manager and play a key role in creating memorable experiences for our guests!
  Job Type: Full-time
  Pay: $23.00-$28.00 per hour
  Expected hours: 35 – 40 per week

Ability to commute/relocate:

• Brooks, AB T1R 1G1: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person
Expected start date: 2025-12-0

• Supervise front desk staff, providing training and support to ensure high standards of guest service.
• Manage guest check-in and check-out processes efficiently while maintaining accurate records.
• Handle guest inquiries, complaints, and requests with professionalism and courtesy.
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
• Oversee the operation of multi-line phone systems, ensuring effective communication within the hotel.
• Maintain knowledge of hotel services, local attractions, and events to provide guests with relevant information.
• Implement policies and procedures to enhance guest experience and operational efficiency.