Front Desk Supervisor (Team Lead) at Kitchen Kettle Foods

Leacock Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

18.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Organization, Guest Service, Reservation Management, Quality Standards, System Proficiency, Troubleshooting, Coordination, Communication, Attention To Detail, Stress Management, Adaptability, Coaching, Supervision

Industry

Food and Beverage Manufacturing

Description

FRONT DESK SUPERVISOR The Inn & Suites at Kitchen Kettle Village Intercourse, Pa | $18/hour + on call pay | Full-time The Inn & Suites at Kitchen Kettle Village is looking for a full-time Lodging Front Desk Supervisor to help lead our guest experience and daily front-of-house lodging operations. If you enjoy problem-solving, staying organized, and working with a small, friendly team, this could be a great opportunity. * This role is part of our lodging on-call schedule, which includes taking after-hours phone calls on assigned days and occasionally being the on-property contact overnight. * Team members must have reliable transportation and be willing to work these on-call shifts; living nearby is strongly preferred. * Sunday shifts may be scheduled on an as-needed basis. Vision: Spreading Happiness Mission: Creating Exceptional Experiences and Lasting Memories Values: Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before Me Perks & Benefits * Family-owned and operated since 1954 * Non-traditional retail and food service hours - Closed evenings and Sundays * Medical, Dental, Vision * Penn Medicine HealthWorks * Penn Medicine HealthWorks * 401(k) * Paid Time Off * Wellness programs * Scheduling flexibility for work/life balance * 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops * Learning and development opportunities What You’ll Do * Deliver world-class service to lodging guests, answer questions, and resolve concerns or complaints in a timely, professional way. * Oversee daily lodging operations: manage reservations, arrival reports, guest communications, and room inspections to ensure rooms and common areas meet quality standards. * Become a go-to user of our booking system (Book-It-Now) for creating, modifying, and canceling reservations via phone, online, email, and walk-ins. * Perform pre-arrival room inspections to verify housekeeping standards and guest readiness. * Respond to guest inquiries by phone, email, and in person, and share information about experiences in the Village and local attractions. * Help troubleshoot lodging systems and equipment (door locks, booking platform) and report maintenance or safety concerns promptly. * Support the upkeep of guest rooms and lodging spaces by assisting with housekeeping as needed and coordinating routine maintenance. * Coordinate and set up group reservations and special lodging arrangements. * Keep operational and instructional materials accurate and current for the lodging team. * Ensure lobby and lodging areas stay clean, organized, and guest-ready. * Oversee opening and closing of the lodging lobby and help cover lodging shifts when needed. * Support staffing coordination for lodging lobby team members and help train and coach team members alongside the Lodging Coach. * Assist with marketing initiatives such as promotional emails, website updates, photography, and local business partnerships. * Participate in weekend coverage (Friday–Sunday) and a rotating on-call schedule for after-hours lodging calls and property visits. * All other related duties as required or assigned What You Bring * Hospitality, customer service, administrative, or management experience preferred * High level of confidentiality and ethical conduct * Communication / Guest Focus * Problem solving skills * Diversity and Inclusion * Customer service driven * Attention to detail * Stress Management / Composure * Strong organizational skills and Coachability * Computer skills * Ability to adapt to a changing environment For a complete description of this position, please review the attached full job description. The attachment includes detailed information about the essential functions, competencies, work environment, physical demands, position type, expected hours of work, and other job-related details. This role is part of our lodging on-call schedule, which includes taking after-hours phone calls on assigned days and occasionally being the on-property contact overnight. Team members must have reliable transportation and be willing to work these on-call shifts; living nearby is strongly preferred. Sunday shifts may be scheduled on an as-needed basis.

Responsibilities

This role involves leading daily lodging operations, including managing reservations, overseeing room quality inspections, and delivering world-class service to resolve guest concerns professionally. The supervisor will also support team staffing, training, and participate in a rotating on-call schedule for after-hours support.