Front Desk Supervisor at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

, Balearic Islands, Spain -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Front Desk Operations, Luxury Quality Assurance, Team Leadership, Communication Skills, Problem Solving, Cash Handling, Reservation Management, Conflict Resolution, Hospitality Management, Marriott Bonvoy, Organizational Skills, Stress Management

Industry

Hospitality

Description

ABOUT THE PROPERTY W Ibiza luxury beach hotel strikes a pose on the palm-fringed, sand-drenched beachfront of Santa Eulalia. Located on the east coast, only a 20 minutes' drive to Ibiza Town, it's Ibiza’s third largest town offering a unique blend of relaxed island living and cosmopolitan energy. As one of the most luxurious hotels in Ibiza, this is an exclusive boho-chic hotel by the sea with a distinctive design inspired by the essence and hippy heritage of the island. Crafted to channel energy toward the horizon, the Mediterranean spirit is infused into each of the 154 rooms and suites. Culinary excellence takes center stage with Yellow Fish Restaurant showcasing the finest local flavors and STEPS serving award-winning gourmet pizza. Signature dining venues, including W Lounge and Wet Deck, further elevate the gastronomic experience with a selection of international cuisine. Two spacious and light-filled meeting rooms are available, in addition to wellness facilities such as Away® Spa, the FIT® fitness center, and GLOW, an exclusive adults-only pool with 360º rooftop views. Enhancing the guest experience, Whatever/Whenever® service ensures that every request is met with seamless efficiency. ABOUT THE BRAND W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. POSITION SUMMARY * Deliver all guest interactions and services in full compliance with Luxury Quality Assurance (LQA) standards, ensuring a consistent, refined, and personalized luxury experience at all times. * Demonstrate and actively apply comprehensive knowledge of the hotel, Marriott Bonvoy program, on-property services, outlets, and current events to accurately inform, anticipate, and enhance the guest experience. * Conduct and Lead Daily WhatsUp Meetings (shift handover) at the begging and end of each shift. * Actively supervise service levels in reception, lobby and Guest Services and ensure are according to LQA standards. * Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. * Process all payment types such as room charges, cash, checks, debit, or credit. * Process all check-outs including resolving any late and disputed charges. * Answer, record, and process all guest calls, messages, requests, questions, or concerns. * Coordinate with Housekeeping to track readiness of rooms for check-in. * Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. * Supply guests with directions and information regarding property and local areas of interest. * Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. * Cash guests' personal checks and traveler's checks. * Count bank at the beginning and end of shift. * Balance and drop receipts according to accounting specifications. EDUCATION AND EXPERIENCE Language: Spanish and English Education: High school diploma or G.E.D. equivalent. Related Work Experience: Previous Hotel Experience Mandatory. Supervisory Experience: Supervisory experience preferred. License or Certification: None COMPETENCES AND PERSONAL SKILLS * High sense of responsibility * High level of integrity * Stronge communication skills, both verbal and written. * Trustworthy * Organizational skills * Stress resistant * Solution and result oriented At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

The Front Desk Supervisor is responsible for overseeing daily reception and guest service operations while ensuring compliance with Luxury Quality Assurance standards. They will lead shift handovers, manage guest check-ins and check-outs, and coordinate with various departments to ensure a seamless guest experience.