Front Desk Supervisor at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

17.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front desk operations, Guest service, Team leadership, Staff training, Conflict resolution, Cash handling, Reservation management, Billing, Communication, Policy enforcement, Safety protocols, Audit preparation

Industry

Hospitality

Description

Additional Information: This hotel is owned and operated by an independent franchisee, Interessant Hotels & Resorts Management. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Position Summary The Front Desk Supervisor is responsible for overseeing daily front desk operations, ensuring exceptional guest service, and supporting team members to maintain brand standards. This role acts as a leader on shift, resolving guest concerns, managing workflow, and ensuring accurate and efficient front office procedures. This will be a PM position. Key Responsibilities Guest Service & Operations Lead by example in delivering outstanding guest service in alignment with brand standards Handle guest concerns, complaints, and service recovery promptly and professionally Ensure smooth check-in and check-out processes Monitor lobby activity and maintain a welcoming, organized environment Team Leadership Supervise front desk associates during assigned shifts Provide guidance, coaching, and real-time feedback to team members Assist with training new hires and ongoing development of staff Ensure proper shift coverage and support team accountability Administrative & Financial Duties Ensure accuracy of reservations, billing, and folio management Monitor cash handling, credit card procedures, and compliance with policies Assist with balancing shifts, reports, and audit preparation Review daily arrivals, departures, and special requests Communication & Coordination Act as the primary point of contact between departments during the shift Communicate effectively with Housekeeping, Engineering, and other teams Ensure all guest requests and service issues are properly documented and followed up Compliance & Standards Enforce hotel policies, procedures, and brand standards Ensure adherence to safety, security, and confidentiality protocols Support audit readiness and compliance with company expectations Compensation Competitive hourly wage based on experience Overtime pay in accordance with state and federal laws Opportunities for performance-based increases and advancement Benefits Health, dental, and vision insurance options Paid time off (PTO) and holiday pay Employee assistance program (EAP), where available Perks & Additional Benefits Employee hotel discounts through the Marriott Bonvoy program Opportunities for career growth within the company Ongoing training and development programs Recognition programs and team incentives. $17/Hr This company is an equal opportunity employer. frnch1

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Responsibilities

The Front Desk Supervisor oversees daily front desk operations, manages workflow, and ensures exceptional guest service standards. They are responsible for leading the team, resolving guest concerns, and maintaining accurate administrative and financial records.