Front Desk Supervisor at TRU BY HILTON - JACKSONVILLE

Canonsburg, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Problem-Solving, Supervision, Scheduling, Training, Coaching, Communication, Organization, Cash Handling, Billing, Audit, Hotel Systems, Multitasking, Front Desk Operations

Industry

Hospitality

Description

Description Front Desk Supervisor Homewood Suites by Hilton Pittsburgh Southpointe We’re looking for a motivated and service-focused Front Office Supervisor to help lead our front desk team and create exceptional guest experiences. This role is perfect for someone who enjoys working with people, solving problems, and setting the tone for outstanding hospitality. As a Front Office Supervisor, you’ll support daily front desk operations, assist guests, and help guide the team to deliver friendly and efficient service. What You’ll Do Supervise daily front desk operations and support front desk associates Welcome guests and ensure a smooth and efficient check-in and check-out process Resolve guest concerns quickly and professionally Assist with scheduling, training, and coaching front desk team members Monitor room availability, reservations, and guest requests Ensure compliance with hotel brand standards and company policies Handle cash, billing, and audit-related tasks as needed Communicate effectively with housekeeping, maintenance, and other departments Help create a positive, service-focused environment for guests and team members What We’re Looking For Previous hotel front desk experience required Leadership or supervisory experience preferred Strong guest service and problem-solving skills Excellent communication and organizational skills Ability to stay calm and professional in a fast-paced environment Comfortable using hotel systems and basic computer programs Flexible schedule, including evenings, weekends, and holidays as needed Physical Requirements Ability to stand for extended periods Occasional lifting of up to 20 pounds Frequent use of computers and front desk systems Why Join Our Team? Work with a supportive and collaborative team Opportunity to grow within the hospitality industry Be part of a respected and trusted hotel brand Make a real impact on the guest experience every day Homewood Suites by Hilton Pittsburgh Southpointe is an equal opportunity employer. Employment is at-will. Requirements Previous hotel front desk experience required Supervisory or leadership experience preferred Strong guest service and problem-solving skills Excellent communication and interpersonal skills Ability to multitask and work in a fast-paced environment Basic computer and hotel system knowledge Flexible availability including evenings, weekends, and holidays Ability to stand for extended periods Occasional lifting of up to 20 pounds Frequent computer and phone use

Responsibilities

This role involves supervising daily front desk operations, ensuring smooth check-in/check-out processes, and resolving guest concerns professionally. The supervisor will also assist with team scheduling, training, coaching, and monitoring reservations and room availability.