Front Desk Supervisor at Westgate Resorts

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

18.5

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Front Desk Operations, Night Audit, Guest Services, Scheduling, Property Management System, Cash Handling, Credit Card Processing, Reservations, Billing, Problem Solving, Reporting, Coordination, Training, Communication, Customer Service

Industry

Hospitality

Description

Company Description The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees. Supervises Front Desk, Night Auditors and Guest Services Agents. ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING: Schedules and directs Front Office team members as needed. Serves as Manager of Duty in the absence of the General and Front Office Manager. Greets, registers, assigns rooms to guests and inputs information into property management system. Collects and posts security deposit as each guest checks in. Explain room charges to guest and accepts payment by cash, check or credit cards. Issues room keys. Checks guests out of property management and phone system. Answers all phone calls to the front desk and operator, transfers calls as needed. Turns on or restricts guest phones as needed. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions. Remains aware of room occupancy and availability. Computes bills, collects payments, and makes change for guests. Handle and count cash and process credit card payments and credits. Makes and confirms reservations. Posts charges including rent, phone, and miscellaneous fees to guest folios. Able to listen and find solutions to guests problems. Balance all cash, credit card and other postings to the daily report at end of shift. Makes cash deposit in safe. Coordinate with housekeeping when VIP Guests arrive Train all new Front Desk personnel SUPERVISORY RESPONSIBILITIES Directly supervises Front Desk and Guest Services team members. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization. Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 45203-WG Lakes Resort and Spa Career Site Category: Resort Operations Compensation: USD 18.50 - USD 18.50 - hourly

Responsibilities

This role involves supervising Front Desk, Night Auditors, and Guest Services Agents, including scheduling, directing work, and acting as Manager on Duty when necessary. Key duties include managing guest check-in/check-out processes, handling payments, answering inquiries, and coordinating with housekeeping.