Front Desk Supervisor at Westgate Resorts

Gatlinburg, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

21.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Skills, Customer Service, Leadership, Team Management, Operational Excellence, Problem Solving, Communication, Financial Management, Training, Guest Relations, Attention To Detail, Scheduling, Conflict Resolution, Hospitality Knowledge, Audit Procedures, Service Orientation

Industry

Hospitality

Description

Company Description $21.00 / Hour - Use our Daily Pay benefit and get access to your pay as you need it. At River Terrace Resort and Convention Center, you can enjoy an incredible work environment in the heart of downtown Gatlinburg, Tennessee, overlooking the scenic Little Pigeon Forge River and near the entrance to Great Smoky Mountains National Park. As a member of the River Terrace Resort team, you will have a great opportunity to meet and engage with guests who have arrived to enjoy the beautiful Great Smoky Mountains and all the incredible family-friendly attractions located throughout the area. Job Description We are an organization that is built on the idea of service to others and on the idea of making dreams come true. You will lead our front desk team to ensure every guest's journey begins and ends with a positive and memorable impression of our resort. As Front Desk Supervisor, you will: Supervise and train front desk agents to deliver top-notch customer service and operational excellence Handle guest inquiries, complaints, and requests promptly and professionally, ensuring a high level of guest satisfaction Oversee daily front desk operations, including check-in/check-out processes, room assignments, and reservation management Schedule and manage front desk staff, ensuring adequate coverage at all times Monitor and manage financial transactions, including room charges, payments, and cash handling Serve as the primary point of contact for front desk-related issues, facilitating effective communication between departments Conduct regular audits of front desk procedures and performance to ensure adherence to company standards and policies Address and resolve any operational or guest issues that arise, implementing solutions and preventing recurrence Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions Coordinate with housekeeping when VIP Guests arrive To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment. Qualifications Proven experience in a supervisory role within the hospitality industry, preferably at the front desk Strong leadership skills with the ability to motivate and manage a team effectively Excellent customer service skills, with a focus on creating a welcoming and positive environment for guests Must be able to lift up to 15lbs and stand for long periods Required to pass a background check, drug test, and prove eligibility to work in the United States Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Responsibilities

As Front Desk Supervisor, you will lead the front desk team to ensure exceptional customer service and operational excellence. You will handle guest inquiries and oversee daily front desk operations, ensuring a positive experience for all guests.