Front Desk Supervisor at Westgate Resorts

Hollister, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

18.5

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Desk Operations, Team Leadership, Guest Service Standards, Conflict De-escalation, Reservations Management, Staff Training, Performance Management, Financial Accountability, Scheduling, Hospitality Management, Service Recovery, Customer Relations

Industry

Hospitality

Description

Company Description Nestled in the beautiful Ozark Mountains, Westgate Branson Lakes Resort will allow you to meet and engage with guests who arrive to enjoy Branson’s world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Known as the “Gem of Table Rock Lake,” Westgate Branson Lakes Resort provides a fun and rewarding work environment. As part of Westgate Resorts, recognized by U.S. News, as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.. Job Description Pay Rate: $18.50/ hour - Use our Daily Pay benefit and get access to your pay as you need it. **Must be able to work any shifts assigned, including evenings, weekends and holidays*** The Front Office Supervisor supports the Front Desk Manager in delivering exceptional guest experiences by overseeing front desk and reservations operations. This role blends hands on operational leadership with financial accountability and proactive problem solving to ensure smooth daily operations and contribute to the overall success of the resort. You will embody Westgate’s core values of Passion, Integrity, and Work Ethic in everything you do while shaping the culture and performance of the Guest Services Department. At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth. As a Front Desk Supervisor, you will: Directly supervises Front Desk team members, ensuring compliance with organizational policies and applicable laws. Trains team members, plans, assigns, and directs work, appraises performance, and manages rewards and disciplinary actions. Greets, registers, and assigns rooms to guests. Keep marketplace shelves fully stocked and ready for customers. Transmits and receives telephone messages. Answers inquiries pertaining to hotel services; registration of guests. Keeps records of room availability and guest's accounts. Computes bill, collects payment, and makes change for guests. Makes and confirms reservations. Prepares daily reports (credit limit, cash). Reviews daily arrivals and departures. Coordinates with housekeeping when VIP Guests arrive. Sets up Front Desk schedule and meetings. Perform other tasks as assigned by resort operations leadership. Qualifications Minimum of 1 year of front desk experience in a hotel environment preferred. At least 1 year of supervisory or team‑lead experience within hospitality required. Strong understanding of guest service standards. Demonstrated expertise in de-escalating guest concerns, turning challenging interactions into positive service recovery moments. Exceptional guest service skills, with a warm, service‑oriented approach that reflects genuine hospitality. Must be flexible and able to work any shifts assigned, including evenings and overnights. Must be able to work weekends and holidays as needed. Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate. Required to pass a background check, drug test, and prove eligibility to work in the United States. Additional Information Why Westgate? Comprehensive Health Benefits – Medical, Dental, and Vision Coverage Paid Time Off – Vacation, Sick, and Personal Time to Recharge Paid Holidays 401(k) with Generous Company Match to Support Your Future Daily Pay – Access Your Earnings When You Need Them Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance Wellness Programs to Support Your Well-Being Flexible Spending Accounts (FSA) Tuition Assistance to Help You Grow Your Career Military Leave Employee Assistance Program (EAP) – Support When You Need It Most Life, Disability, Accident, Critical Illness, and Hospital Insurance Pet Insurance for Your Furry Family Members Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More Low-Cost Gym Membership NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents Career Growth and Advancement Opportunities Community Involvement – Give Back and Make an Impact Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 36103-WG Branson Lakes Resort Career Site Category: Customer Service Compensation: USD 18.5 - USD 18.5 - hourly

Responsibilities

Oversees front desk and reservations operations to ensure exceptional guest experiences and smooth daily resort functions. Directly supervises team members, manages scheduling, and handles financial tasks such as billing and payment collection.