Front Desk Supervisor at Westgate Resorts

Kissimmee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

18.5

Posted On

25 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front desk operations, Team leadership, Staff training, Performance management, Customer service, Conflict resolution, Reservation management, Reporting, Communication skills, Time management, Scheduling, Cash handling, Hospitality management

Industry

Hospitality

Description

Company Description Pay Rate: $18.50/hour - If you're looking for a more flexible way to get paid, we have DailyPay available. Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description The Front Desk Supervisor directly oversees the daily operations of the Front Desk team, ensuring all tasks are completed efficiently and in alignment with company policies and applicable laws. This role is responsible for interviewing, hiring, and training new team members, as well as planning, assigning, and directing their work. The supervisor also conducts performance evaluations, provides coaching and recognition, and administers corrective action when needed. Additionally, this position handles guest and team member concerns, addressing complaints and resolving issues promptly to maintain a high level of service and operational excellence. As the Front Desk Supervisor, you will: Greets, registers, and assigns rooms to guests Transmits and receives telephone messages Answers inquiries about hotel services; registration of guests Keeps records of room availability and guests' accounts Computes bill, collects payment, and makes change for guests Makes and confirms reservations Prepares daily reports (credit limit, cash) Reviews daily arrivals and departures Coordinates with housekeeping when VIP Guests arrive Training all new Front Desk personnel Sets up Front Desk meetings Makes Front Desk Schedule To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment. Qualifications Must be able to lift up to 15lbs. Must be able to stand for long periods of time. High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner. Excellent customer service skills. Must work weekends and holidays, including night shifts ( i.e., Second shift & Late second shift). Additional Information Why Westgate? Comprehensive Health Benefits – Medical, Dental, and Vision Coverage Paid Time Off – Vacation, Sick, and Personal Time to Recharge Paid Holidays 401(k) with Generous Company Match to Support Your Future Daily Pay – Access Your Earnings When You Need Them Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance Wellness Programs to Support Your Well-Being Flexible Spending Accounts (FSA) Tuition Assistance to Help You Grow Your Career Military Leave Employee Assistance Program (EAP) – Support When You Need It Most Life, Disability, Accident, Critical Illness, and Hospital Insurance Pet Insurance for Your Furry Family Members Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More Low-Cost Gym Membership NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents Career Growth and Advancement Opportunities Community Involvement – Give Back and Make an Impact Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 45803-WG VacationVillas Resort Career Site Category: Resort Operations Compensation: USD 18.50 - USD 18.50 - hourly

Responsibilities

The Front Desk Supervisor oversees daily front desk operations, including staff training, scheduling, and performance management. They are responsible for ensuring excellent guest service, resolving complaints, and maintaining accurate records of room availability and guest accounts.