Front Desk Supervisor at Westgate Resorts

Kissimmee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

1950.0

Posted On

02 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Skills, Supervisory Skills, Problem Solving, Training, Communication, Performance Appraisal, Complaint Resolution, Team Leadership, Time Management, Attention to Detail, Record Keeping, Reservation Management, Cash Handling, Interpersonal Skills, Organizational Skills, Integrity, Passion

Industry

Hospitality

Description

Company DescriptionWestgate Towers Resort in Kissimmee, Florida, offers you the ideal opportunity to welcome guests to our tropically landscaped property near world-famous theme parks and help them enjoy a truly memorable vacation getaway. An incredible work environment, Westgate Towers Resort features an array of onsite amenities and direct access to all amenities at Westgate Vacation Villas and Westgate Town Center such as the state-of-the-art Shipwreck Island Water Park. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.Job DescriptionDirectly supervises team members in the Front Desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.As the Front Desk Supervisor, you will provide: Greets, registers, and assigns rooms to guestsTransmits and receives telephone messagesAnswers inquiries pertaining to hotel services; registration of guestsKeeps records of room availability and guest's accountsComputes bill, collects payment, and makes change for guestsMakes and confirms reservationsPrepares daily reports (credit limit, cash)Reviews daily arrivals and departuresCoordinates with housekeeping when VIP Guests arriveTraining all new Front Desk personnelTo excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.QualificationsMust be able to lift up to 15lbsMust be able to stand for long periods of timeExcellent customer service skills1+ Year in a supervisory role in a hospitality setting Additional InformationWhy Westgate?Comprehensive health benefits – medical, dental and visionPaid Time Off (PTO) – vacation, sick, and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy, and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life, Disability, Accident, Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunitiesCommunity Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 45903-WG Towers Resort Compensation: USD1850 - USD1950 - hourly

Responsibilities

The Front Desk Supervisor greets and registers guests, manages room assignments, and oversees front desk operations. Responsibilities also include training staff, addressing guest inquiries, and preparing daily reports.