Front Desk Supervisor at Westgate Resorts

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

18.5

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Leadership, Customer Service, Cash Handling, Problem Solving, Team Management, Reservation Management, Communication, Training, Scheduling, Guest Relations, Payment Processing, Room Assignments, Service Standards, Phone Management, Occupancy Awareness, Billing

Industry

Hospitality

Description

Company Description Pay Rate: $18.50/hour - If you're looking for a more flexible way to get paid, we have DailyPay available. Westgate Blue Tree Resort offers you the opportunity to welcome guests to our beautifully landscaped property in Lake Buena Vista near world-famous theme parks and help them enjoy a truly memorable Central Florida vacation getaway. As a member of the Westgate Blue Tree team, you will experience a truly unique and rewarding work environment. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees. As a Front Desk Supervisor, you will: Schedules and directs Front Office team members as needed. Serves as Manager of Duty in the absence of the General and Front Office Manager. Greets, registers, assigns rooms to guests and inputs information into property management system. Collects and posts security deposit as each guest checks in. Explain room charges to guest and accepts payment by cash, check or credit cards. Issues room keys. Checks guests out of property management and phone system. Answers all phone calls to the front desk and operator, transfers calls as needed. Turns on or restricts guest phones as needed. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions. Remains aware of room occupancy and availability. Computes bills, collects payments, and makes change for guests. Handle and count cash and process credit card payments and credits. Makes and confirms reservations. Posts charges including rent, phone, and miscellaneous fees to guest folios. Able to listen and find solutions to guests problems. Balance all cash, credit card and other postings to the daily report at end of shift. Makes cash deposit in safe. Coordinate with housekeeping when VIP Guests arrive Train all new Front Desk personnel Qualifications One or more years of Front Office leadership experience (supervisory or management) Must be able to work weekends and holidays Must be able to stand for 8 hours a day Must be able to work AM, PM, and overnight shift Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 45303-WG Blue Tree Resort Career Site Category: Resort Operations Compensation: USD18.5 - USD19.5 - hourly

Responsibilities

As a Front Desk Supervisor, you will manage the Front Office team, greet and register guests, and handle inquiries related to hotel services. You will also oversee cash handling and ensure service standards are met.