Front Desk Supervisor at Westmont Hospitality Group

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

19.0

Posted On

10 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Management, Hotel Operations, Front Desk Operations, Employee Performance Evaluation, Occupancy Forecasting, Staff Training, Customer Service, Problem Solving, Verbal Communication, Written Communication, Guest Services

Industry

Hospitality

Description

Embassy Suites by Hilton Tampa Airport Westshore Hotel is a 15-story hotel located at 555 N Westshore Boulevard in the heart of Tampa's business and entertainment district. Situated just 3 miles from Tampa International Airport, which offers spacious two-room suites and 10,000 square feet of conference space, we are always looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you! JOB DESCRIPTION Job Summary: The primary duties of the Front Office Supervisor are to accommodate guests during their stay in an attentive, courteous, and friendly manner, and assist and guide the front office staff in daily duties and long-term goals. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. Job Responsibilities: * Evaluate employee performance and provide feedback to improve productivity and guest service. * Monitor occupancy rates and forecasts. * Work closely with other operational managers and supervisors to ensure efficient hotel operations. * Assist and guide the front office staff through their daily duties and responsibilities. * Train new employees as designated and outlined in the Front Office Training Guide. * Maintain the highest level of customer service. * Maintain a positive work environment. * Responsible for the day-to-day operation of the Front Desk and Guest Services. * Performs other duties as required. Required Skills/Abilities: * Previous knowledge of hospitality and hotel operational functions. * Front desk experience required. * Ability to problem-solve under stressful situations. * Refined verbal and written communication skills. * Professional appearance and demeanor. Physical Requirements: * Ability to stand during the entire shift * Long hours are sometimes required Benefits include: * Medical * Dental * Vision * Paid Sick Time * Paid Vacation * Paid Holidays * Birthday Pay * Life Insurance * 401-K * Room discounts * Free Covered Parking * Fast-paced work environment * Travel Perks & Benefits * Recognition & Rewards * Growth Opportunities EOE/M/F/Vet Disabilities

Responsibilities

The Front Office Supervisor manages day-to-day front desk and guest services operations while guiding staff to meet long-term goals. Key duties include evaluating employee performance, monitoring occupancy rates, and ensuring high levels of customer service.