Front Desk Team Member at DoubleTree Hotel & Suites Charleston Airport

North Charleston, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Cash handling, Administrative support, Clerical support, Scheduling, Data entry, Problem solving, Professionalism, Organization, Phone etiquette, Record keeping

Industry

Hospitality

Description

Description We are looking for a motivated and customer-service oriented Front Desk Team Member to join our organization. As a Front Desk Team Member, you will be the first point of contact for our guests, and you will be responsible for providing exceptional customer service. You will be responsible for registering and checking guests in, answering phones, providing information about the facility and its services, and taking reservations. You will also be responsible for collecting payments, issuing room keys, and keeping the front desk area organized and presentable. If you have excellent customer service skills, a friendly demeanor, and a commitment to providing a quality guest experience, we want to hear from you! Job Responsibilities Greet visitors and provide them with superior customer service Answer incoming calls and take messages Maintain a neat and organized front desk area Schedule appointments for customers Collect payments from customers Issue visitor passes and maintain visitor log Update customer information in the system Assist in answering customers’ inquiries Provide general administrative and clerical support Monitor office supplies and order new items Ensure compliance with all applicable regulations and laws Assist with other duties as assigned Requirements Provide excellent customer service to all guests Greet guests in a friendly and professional manner Register guests and assign rooms Answer inquiries regarding hotel services and registration procedures Handle cash, credit, or debit card transactions with accuracy Sort, organize, and distribute mail, messages, and packages Answer incoming calls and direct them to the appropriate departments Keep records of room availability, rates, and occupied rooms Maintain the cleanliness of the lobby area and front desk Balance the daily transactions and complete the daily reports Ensure the accuracy of guest bills and provide customer service during check-out Perform other duties as assigned

Responsibilities

The Front Desk Team Member serves as the primary point of contact for guests, managing check-ins, reservations, and inquiries. They are also responsible for administrative tasks such as handling payments, maintaining office records, and ensuring the lobby area remains organized.