Front Desk/Technician at Optical Outlets

Lakeland, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Interpersonal Skills, Insurance Verification, Patient Interaction, MS Office, Detail Orientation, Problem Solving, Time Management, Eyewear Dispensing, Multi-tasking, Listening Skills, Rapport Building, Pretesting, Phone Etiquette, Office Support

Industry

Retail

Description

Description The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow. Essential Functions Attract and retain customers by providing unsurpassed customer service Greet customers and explain the process and exam pricing in a transparent way Check-in and pretest patients in an efficient and accurate manner Ensure insurance is properly verified prior to Doctor encounter Answer phones properly and in a timely manner Assist in other areas of the office as necessary, including dispensing eyewear Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact Inform Office Manager of any office problems noted by staff, doctors, or patients Perform all tasks assigned by Office Manager Requirements Job Specifications Typically has the following skills or abilities: One to two years of experience in related field Working knowledge of MS Office package Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries Effective written communication skills to clearly document patient visits Excellent interpersonal and rapport-building skills Ability to ask appropriate and relevant questions to identify patient needs Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment Working Conditions The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc. The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers

Responsibilities

The primary function of this role is to assist patients while supporting the Doctor and Office Manager to ensure excellent patient flow. Responsibilities include greeting customers, checking in patients, verifying insurance, and providing outstanding customer service.